Walnut School

Maharashtra

Walnut Schools

How Walnut Schools streamlined communication with parents with Frappe

About

Walnut Schools

Walnut Schools are a chain of schools based out of Pune founded and run by educationists. Students carry no school bags, have subject wise classrooms, daily sports and a perfectly planned learning system. Other than academics, the students learn multiple co-curricular and extra-curricular activities like strategic thinking, financial literacy, marketing, entrepreneurship etc.

Apps implemented

ERPNext

Frappe HR

Helpdesk

Education

Print Designer

Insights

Learning

Industry

Education

modules implemented

Help people to use our tools

We believe our tools like ERPNext can help organizations reduce waste and complexity. Frappe + ERPNext has the potential to be a “full stack” replacement for not only ERP (SAP/Oracle) but also the entire enterprise stack (Java/.NET). With this scope, we should help organizations by providing products and services to help them manage their technology platforms.

Why ERPNext over SAP B1 / Oracle

100% FOSS

Customizable

Future-ready

Challenges

The communication team at Walnut Schools were facing a situation where there were a lot of parents writing in with common queries, and they had to repeatedly send the same information again and again. Plus, they had no background on the parents or students, which made it tedious to go through the CRM/SIS and find out details. Finding out details of the incidents mentioned in the communication required the involvement of multiple team members, which often led to loss of time and missed replies, leading to friction between the parents and the schools.

Benefits

With Helpdesk and Wiki, we were able to customise a solution for Walnut Schools. Now, when a registered guardian writes to the school, several things are automated:

Looking up guardian details
Looking up student details (including siblings), such as the class, fees status, etc.
Looking up previous communication tickets. This makes it easier for the communication team to tailor-make replies for the parents.
Assigning tickets to various team members with a defined SLA reduced the delays in responding, and could give the management an overview of the number of issues being raised, their reply status and the average TAT of replies.

In addition, using the Wiki, it was possible for the communication team to create a central knowledge base and send helpful links along with the replies to the parents.

Impact

Successful on-time ERPNext go-live

Increased sales order to cash

Increased inventory turnover

Communication has been streamlined using a central helpdesk and wiki. The internal teams are happy that the process is streamlined. The parents are happy that they get meaningful and well-informed replies. Overall, this helps towards the hassle-free experience that the school wants for its parents.

We cannot imagine a day without using Helpdesk for communication with Walnut Schools' parents.

Monika Bhure

Customer Success Head

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Inspire people by sharing how Frappe has positively impacted your business.

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Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story

Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story